How To Achieve Industry-Leading Customer Care Through Hiring & Training
In our sessions with clients, and with prospective clients, the question inevitably comes up.
How can you promise such high satisfaction scores, first-touch resolution rates, and customer service cost reductions?
While it’s more fun to talk about the Vcare “secret sauce” - our answer is always the same. We pair our strategic Customer Mirroring℠ process for hiringwith an in-depth training and on-boarding process for newly hired customer care specialists.
Boost NPS & CSAT Through Customer Mirroring
We’ve been talking about Customer Mirroring℠ with our clients for years. We pioneered the process. It’s a key ingredient in our secret sauce and has helped us receive industry-leading scores for NPS and Customer Satisfaction.
What Is Customer Mirroring?
First, let’s start with a definition. Customer Mirroring is a process of identifying, hiring, and training customer service specialists. It ensures our specialists have similar personality, interests, and motivations as our clients' customers. To maximize their effectiveness, your customer service specialists should essentially ‘mirror’ your customers. Thus, Customer Mirroring.
What Magic Happens With Customer Mirroring
(v)WeCare Expert Roundtable: Retail Trends
We recently had the pleasure of sitting down with some of the brightest minds in the customer service and customer experience industry. Thought leaders in customer experience, customer service, and call centers all weighed in on the biggest trends impacting the industry.
Solving The 3 Biggest Customer Service Challenges In QSR & Fast-Casual Delivery
When it comes to their food, customers are very particular. For fast-casual or quick-service restaurants (QSRs), managing customer expectations is a task of ultimate importance. If customers’ expectations are much higher than the restaurant can deliver on, or if the restaurant dramatically misses the mark, the difference can be boom or bust for the business.
How Top Luxury Retailers Use Customer Service To Build Loyalty
Believe it or not, your customer service experience is actually your most powerful marketing channel.
The Dirty Little Secret For Finding The Best Call Center Partner
I have a confession to make. The call center industry has a dirty secret.
Like most, you might think that all call centers offer the same services. If you search for a call center partner to handle some or all your customer service volume, you’re met with similar sounding pitches, similar pricing, and similar business models. On-brand support! Omnichannel coverage! White-gloved service!
5 Questions To Grill Your Next Call Center Vendor
Outsourcing all comes down to value.
Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on.
When it’s your customer service, though, it’s harder. It means you’re trusting someone else to care for your customers. If you pick a bad partner, you don’t just have to explain the bad investment to your superiors; you have to win back the trust of your customers.
Avail Call Center Outsourcing Services For Proactive Customer Support
Happy customers are the base of every successful business; with loyal customers, any commercial organization can reach the summit of success even while dealing with stiff competition. However, it is not easy to build a force of loyal customers, who can boost your business and help you in establishing market presence. In today’s stiff competition, businesses have to work hard to stand out and grab the attention of potential customers.
5 Most-effective Social Media Practices for a Satisfying Customer Service
Social media today has gained an extremely powerful and wide reach, worldwide. This fact is well-recognized. It has gone way beyond just connecting long-lost friends, sharing pictures/videos and knowing new people. Today, this incredibly useful means is also being utilized for its immense customer care potential. It’s time to make the best use of this promising platform to reach out to existing and potential customers, to attract them, satisfy their queries and address their complaints, among a lot more.